Refund policy

At Hydro-Lics, we want you to enjoy your swimming inflatables and have a great experience shopping with us. If something isn't right with your order, we're here to help.

This policy explains how returns, refunds and exchanges work for products purchased from Hydro-Lics.

1. Returns for Unwanted Products

If you change your mind about a purchase, you may request a return within 7 days of receiving your order, provided that:

The product is unused and has not been inflated or filled with water.
The product is in its original packaging, where reasonably possible.
All accessories, instructions and included parts are returned.
The product is in its original condition, with no signs of use, damage or contamination.

Returns for unwanted products are subject to assessment and applicable consumer protection laws. Return shipping costs may be the customer's responsibility where legally permitted.

2. Defective or Damaged Products

We take the quality of our swimming inflatables seriously.

If your product arrives damaged, has a manufacturing defect, leaks due to a fault in the material or seams, or fails to function as intended, please contact us as soon as possible.

To help us assess the issue, please provide:

Your order number or proof of purchase.
A description of the problem.
Clear photographs or a short video showing the defect.
Photographs of the packaging, if the product was damaged during delivery.

Where a product qualifies for a remedy under applicable consumer protection laws, Hydro-Lics will provide the appropriate repair, replacement or refund.

In South Africa, qualifying defective goods are generally protected by the six-month implied warranty under the Consumer Protection Act, 2008.

3. Products That Cannot Be Returned for Change of Mind

Due to the nature of swimming inflatables and the importance of hygiene and product safety, we generally cannot accept change-of-mind returns for products that:

Have been inflated, filled with water or used in a swimming pool.
Show signs of wear, punctures, tears, stains or other damage caused after delivery.
Have been damaged through misuse, improper storage, overinflation or failure to follow the manufacturer's instructions.
Are missing essential components or have been modified by the customer.

Important: These restrictions do not remove any rights you may have under applicable consumer protection laws. A product will not be excluded from a valid defect claim simply because it has been opened or used to the extent reasonably necessary to identify a genuine fault.

4. Incorrect Items Received

If you receive an item different from the one you ordered, please contact us as soon as possible with your order details and photographs of the item received.

Once verified, we will arrange an appropriate solution, such as sending the correct item or providing a refund, in accordance with applicable law.

Hydro-Lics will cover reasonable return or replacement shipping costs where the error is our responsibility.

5. Refund Process

Once your return has been received, where applicable, we will inspect the product and notify you of the outcome.

If your refund is approved:

Refunds will generally be issued using the original payment method, where possible.
Processing times may depend on your bank or payment provider.
Any legally required refund will be processed within the applicable timeframe.
We will communicate with you if additional information is required.

Refunds for qualifying defective products will not be refused merely because the product is no longer in its original packaging.

6. Exchanges

Exchanges may be requested for eligible unused products, subject to stock availability and applicable law.

If you would like a different colour, size or model, please contact us before sending the product back.

Where an exchange is approved, we will confirm the process and advise you of any price difference or permitted shipping charges.

7. How to Request a Return

To initiate a return, please contact our customer support team using the details below:

Store: Hydro-Lics
Email: info.hydrolics@gmail.com

Please include your order number, the reason for the return and any supporting photographs or videos.

Please wait for return instructions before shipping a product back to us.

8. Important Consumer Rights

Nothing in this policy is intended to limit, exclude or waive any rights you may have under the South African Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, or other applicable legislation.

Where a statutory right to cancel, return or receive a refund applies, that right will take precedence over any conflicting provision in this policy.