Shipping policy

HYDRO-LICS

Shipping and Delivery Policy

Effective Date: [Insert Date]

At Hydro-Lics, we want to make shopping for swimming inflatables simple, convenient and affordable. That's why we offer FREE SHIPPING on all orders!

This policy explains how we process, dispatch and deliver your swimming inflatables and accessories.

1. Free Shipping

Hydro-Lics offers free shipping on all orders within our supported delivery areas in South Africa.

Shipping cost: R0 — Free shipping.
Minimum order: No minimum order value required.
Delivery coverage: Subject to courier availability and service coverage.

No standard shipping fees will be charged for eligible deliveries. If any exceptional delivery arrangements involve additional charges, these will be communicated and agreed upon before the order is finalised.

2. Order Processing Time

Our order processing time is 3–5 business days.

Once your payment has been confirmed, we will prepare your order for dispatch. Processing includes verifying your order, preparing the products and packaging them for shipment.

Please note that processing times exclude weekends and public holidays. During busy periods, processing may occasionally take longer.

3. Shipping and Delivery Time

Once your order has been processed and dispatched, please allow 6–9 business days for delivery.

Delivery times may vary depending on your location, courier availability, public holidays, weather conditions and other circumstances outside our reasonable control.

These timeframes are estimates, and we will communicate any significant delays where reasonably practicable.

4. Estimated Total Delivery Time

Please allow approximately 9–14 business days in total from order processing commencement to delivery, based on our standard processing and shipping timeframes.

Order processing: 3–5 business days.
Shipping and delivery: 6–9 business days.
Shipping fee: Free.

Weekends and public holidays are excluded from these business-day estimates.

5. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation using the contact details you provide.

Where tracking is available, we will provide tracking information once your order has been dispatched.

Please allow some time for tracking information to become available in the courier's system.

6. Delivery Information

Customers are responsible for providing accurate delivery information, including their full name, telephone number, delivery address, suburb, city and postal code.

If you need to change your delivery address after placing an order, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

7. Delayed or Missing Orders

Although we aim to deliver within our estimated timeframes, delays can occur because of courier disruptions, adverse weather, high order volumes or other unforeseen circumstances.

If your order has not arrived within the expected delivery period, please contact us with your order number so we can investigate.

If an order is lost or cannot be delivered, we will work with you to find an appropriate solution in accordance with applicable consumer protection laws.

8. Damaged, Incorrect or Missing Items

Please inspect your order upon delivery where reasonably possible.

If your order arrives damaged, contains the wrong product or is missing an item, contact us as soon as possible and provide:

Your order number.
A description of the issue.
Photographs of the product and packaging, where relevant.

We will investigate and arrange an appropriate resolution in accordance with our Returns and Refunds Policy and applicable law.

9. Failed Delivery Attempts

If a courier cannot deliver your parcel because the address is incorrect or nobody is available to receive it, the courier may arrange another delivery attempt or provide collection instructions.

Please ensure that your delivery details are correct and that someone is available to receive your parcel where necessary.

Any additional charges will be communicated in advance where reasonably practicable and will only be applied where legally permitted.

10. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate requests before dispatch, but changes cannot be guaranteed once an order has entered the fulfilment process.

Your statutory cancellation and refund rights remain unaffected by this provision.

11. Contact Us

For questions about shipping, delivery or an existing order, please contact us:

Business Name: Hydro-Lics
Email: info.hydrolics@gmail.com

Please include your order number when enquiring about an existing order.

12. Policy Updates

Hydro-Lics may update this policy from time to time to reflect changes in our delivery arrangements or business operations. The latest version will be published on our website, subject to applicable law and existing customer commitments.